Privacy Policy

Last Updated: July 2026

Welcome to OZO Services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

     

    • Full Name

    • Mobile Number

    • Email Address

    • Service Address

    • City and PIN Code

    • Appliance Details

    • Service Request Information

    • Payment Details (excluding banking passwords or card PINs)

    • IP Address and Browser Information

    • Device Information

2. How We Use Your Information

Your information is used only for legitimate business purposes including:

     

    • Booking service requests

    • Assigning technicians

    • Customer support

    • Service updates

    • Warranty verification

    • Invoice generation

    • Improving our services

    • Preventing fraud

    • Legal compliance

3. Cookies

Our website may use cookies to improve user experience, analyze website traffic, remember preferences, and enhance website performance. You may disable cookies through your browser settings.

4. Third-Party Services

We may use trusted third-party services including:

     

    • Google Analytics

    • Google Maps

    • WhatsApp

    • Payment Gateways

    • Cloud Hosting Providers

These providers have their own privacy policies.

5. Data Security

We use appropriate administrative and technical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Sharing

We do not sell or rent your personal information.

Your information may only be shared:

     

    • With assigned technicians

    • Payment processors

    • Legal authorities when required by law

7. Customer Rights

You may request to:

     

    • Access your information

    • Correct inaccurate information

    • Request deletion where legally permissible

    • Withdraw consent for marketing communications

8. Data Retention

We retain customer information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

9. Children’s Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors.

10. Marketing Communication

We may send service reminders, offers, or maintenance notifications. You may opt out at any time.

11. Changes to this Policy

OZO Services reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page with the revised effective date.

12. Contact Us

For any privacy-related questions, please contact:

OZO Services

Email: support@ozoservices.co.in

Website: www.ozoservices.co.in

Phone: +918115579005